Please take the time to read the following Salon Policy.
We respect that your time is valuable and we appreciate that you understand ours is too.
We have a 24 hour cancellation policy. Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to the client.
The first time a cancellation is made within the 24hr period prior to the time of the booked appointment, the client will be given the opportunity to re-book (with no financial penalty applied).
Any subsequent cancellations by or for the same client that occur within the 24 hour period may result in a cancelled booking fee being applied (which will be equal to the value of the service fee for that booking which had been made and subsequently cancelled).
Clients who make a booking and subsequently fail to present for their designated appointment (and have not contacted the salon to cancel their appointment), will result in a cancelled booking fee being applied (which will be equal to the value of the service fee for that booking which had been made and subsequently cancelled).
As a courtesy, reminder appointments will be sent out 24 hours before your appointment by either text, email or both.
All client records at Lash and Glo are treated confidentially and in accordance with legal and ethical requirements.
You are paying for Artist time, product and other expenses used to provide your service.. No refund will be given for any reason on services or products.
However If you are not 100% happy with the result of your Lashes , please notify me within 48 hrs and I will give you a complimentary touch up service within 3 days of your last appointment.
After Hours Policy
Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case base for an additional $50 fee. Please contact me directly to schedule your after hours appointment.
Do to unforeseen circumstances I am no longer doing infills on other Lash Techs work. Happy to do a new full set but will require removal first. Removal is free when having a new full set.
MOST OF ALL PLEASE FEEL WELCOME