Lash & Glo POLICIES

PLEASE TAKE THE TIME TO READ LASH & GLO SALON POLICY.

CANCELLATION POLICY

  • By continuing with your booking you are agreeing to our salon and cancellation policy, terms and conditions.Cancellation Policy
  • We respect that your time is valuable and we appreciate that you understand ours is too.
  • We have a 24 hour cancellation policy.
  • Any cancellations that occur 24 hours or more before the scheduled time are able to be re-booked at no additional cost to the client. 
  • The first time a cancellation is made within the 24hr period prior to the time of the booked appointment, the client will be given the opportunity to re-book (with no financial penalty applied).
  • Any subsequent cancellations by or for the same client that occur within the 24 hour period may result in a cancelled booking fee being applied (which will be equal to the value of the service fee for that booking which had been made and subsequently cancelled).
  • Clients who make a booking and subsequently fail to present for their designated appointment (and have not contacted the salon to cancel their appointment), will result in a cancelled booking fee being applied (which will be equal to the value of the service fee for that booking which had been made and subsequently cancelled).


As a courtesy, reminder appointments will be sent out 48 hours before your appointment by either text, email or both.



CLIENT PRIVACY

  • All client records at Lash and Glo are treated confidentially and in accordance with legal and ethical requirements.


REFUND POLICY

  • You are paying for Artist time, product and other expenses used to provide your service.. 
  • No refund will be given for any reason on services or products.However If you are not 100% happy with the result of your Lashes , please notify me within 48 hrs and I will give you a complimentary touch up service within 3 days of your last appointment.


AFTER HOURS

  • Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case base for an additional $50 fee. Please contact me directly to schedule you after hours appointment.


SALON POLICY

  • Please park on driveway so as not to incure a parking fine from our friendly ranger. Also please keep in mind we are in a residential area. 
  • Please arrive on time. Unfortunately we cannot extend your appointment time for late arrivals.
  • Please arrive make up free so we can make the most of your appointment time.
  • Facilities are available for makeup removal at my salon, but please keep in mind this will take up some of your appointment time.
  • PLEASE REMOVE CONTACT LENSES BEFORE PROCEDURE!
  • I just love you to relax during your appointment. Feel free to treat yourself to a "Lash Nap". This is your opportunity to have some quality "you" time.
  • I will discuss aftercare with you during your appointment.
  • All aftercare information is available on my website Lash & Glo
  • Brushes and cleanser are available for purchase if required.
  • Payment is required at the end of your appointment.
  • I accept eftpos, cash and bank transfer.
  • I strongly recommend booking your next appointment before you leave the salon. This guarantees your preferred booking time.
  • Age restrictions do apply; you must be over 18 for lash extensions. OR SIGNED OFF BY A PARENT OR GUARDIAN.
  • Unfortunately children can not be present in the salon due to dangerous equipment and chemicals.
  • Ladies if you are pregnant you are more than welcome to have lashes but a Doctors note is required. In case of an allergic reaction the necessary medications required to counteract may not be able to be administered by your doctor because you are pregnant. However if given the all clear we have lots of tricks to make sure you are comfy. I will allow a little extra time for breaks if required

INFILLS

  • An Infill is qualified by :
  • LIGHT INFILL 50% of lashes remaining for up to 14 days since last visit.
  • MEDIUM INFILL 40% of lashes remaining for up to 21 days since last visit.
  • HEAVY INFILL 30% of lashes remaining for up to 28 days since last visit.
  • After 28 days from last visit a new full set is required.
  • I am more than happy to refill other Lash technicians work but please be aware removal and a new full set may be required.

MOST OF ALL PLEASE FEEL WELCOME